Shipping & delivery
How pallets of glass get from Deira to your site. Last updated: August 2026.
Paying for the load
Cash on delivery is how we trade today. You settle against the confirmed invoice when the pallets are unloaded at your site — there is no advance transfer and no deposit to release stock.
Where we deliver
Seventeen markets: the UAE (all emirates), Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Iraq, Jordan, Lebanon, Syria, Egypt, Morocco, Germany, France, Italy, Spain and the Netherlands. Destinations outside that list can often be arranged on project volumes — ask the desk.
Who moves the panels
Inside the UAE we use local hauliers who handle palletised glass every week. For the Gulf, Africa and Europe we work with freight forwarders experienced in solar cargo, because a dual-glass module survives the journey on how the crate is strapped and stacked, not on how fast the truck goes.
Dispatch time
Confirmed orders leave within 1–3 working days, stretching to 5 in a busy season or when a family has to be pulled forward from an inbound container. Our working week is Monday to Saturday, Dubai time. You get a confirmation and then a dispatch note with tracking or the forwarder's reference.
How long it takes after dispatch
Typical transit once the load is moving: UAE 2–5 working days. Saudi Arabia 5–8 days. Kuwait, Qatar, Bahrain and Oman 5–10 days. Iraq, Jordan and Lebanon 7–12 days. Syria 10–15 days. Egypt and Morocco 8–30 days. Germany, France, Italy, Spain and the Netherlands 10–18 days. These are estimates: customs and vessel schedules move them, and we tell you when they do.
What freight costs
Freight is priced on weight, pallet count and destination — a 735 W dual-glass module weighs materially more than a 445 W one, so the panel you choose changes the number. Quotes for international loads exclude duty and import taxes. Ask the desk and you get a freight figure with the module price, not after it.
Unloading pallets of modules
Panels arrive crated and palletised on a freight vehicle. You will need a forklift or a team ready at the delivery point — a full pallet is not a two-person lift, and a crate opened on the tailgate is a crate of cracked glass. Confirm the site can take a large vehicle and has somewhere flat and dry to set the pallets down before we book the delivery.
Customs and import duty
On international loads, duty, import tax, VAT and clearance fees are the receiver's to pay and are not in our price. We supply the export set — commercial invoice, packing list and certificate of origin — and the manufacturer's documentation for the modules. Many countries charge little or nothing on solar equipment; your customs broker will confirm what applies.
Insuring the journey
Insure the load. Glass travels badly when a driver brakes hard, and an uninsured pallet is an argument nobody wins. Our forwarders quote transit cover on request, and we recommend full-value cover on anything above AED 10,000. Photograph the crates before they come off the truck and tell us about any damage within 48 hours.
Following the shipment
Once the load is dispatched you get tracking by email or WhatsApp, whichever you prefer. Sea freight moves in longer steps than a parcel, so our logistics desk sends milestone updates rather than a live map. If nothing has moved for more than five working days, message us and we will chase the forwarder.
Give us the destination and the number of panels and we will quote the delivered cost. Ask for a freight quote